My Domain Is Not Resolving! What Happened?
Posted by Network Operations on 19 October 2014 01:24 AM

There are a few reasons this could be happening, including:

  • Domain is not registered (register now)
  • Domain has expired at the registry -> contact your domain registrar (check whois record)
  • Your domain could be suspended for some reason, including the new Whois Accuracy Program (Did you recently update your contact info for this domain? more info here)

You can use the "Whois Is My DNS Provider" lookup tool to see if your domain name is present in the roots.

What To Do If Your Domain Is On ZoneEdit and Not Resolving

IF the "Whois Is My DNS Provider" lookup tool says your nameservers are with, then the following scenarios could be the case:

#1) Your domain name may not have been brought over in The Great Migration

It is possible your account or one or more or domains were not included in the data dumps we imported into the system, open a support ticket with "Missing Domains" in the subject line, include your missing domain(s), and if possible your old ZoneEdit userid and email address.

#2) You were a legacy ZoneEdit reseller

The resellers channel was discontinued by the previous management in 2010. Please see this document on how we can possibly assist you in recovering your zone data from the now defunct legacy reseller channel.

#3) there could be a problem with your DNS zone within the control panel.

Check if there are any ERRORS at the top of the output.

If the output ends in OK, it is not a syntax problem within your zone.

  • IF your domain is in the root servers (not expired, not suspended)
  • IF your nameservers are with
  • IF check tool output ends in "OK"
  • IF you've checked the ZoneEdit Network Status and there is no system wide event (such as a DDoS) that could be impacting your zone and others
  • Then you could open a support ticket (paid customers should use the premium support methods).






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