My Domain Is Not Resolving! What Happened?
Posted by Network Operations on 18 October 2014 06:59 PM
There are a few reasons this could be happening, including:
You can use the "Whois Is My DNS Provider" lookup tool to see if your domain name is present in the roots.
What To Do If Your Domain Is On ZoneEdit and Not Resolving
IF the "Whois Is My DNS Provider" lookup tool says your nameservers are with zoneedit.com, then the following scenarios could be the case:
#1) Your domain name may not have been brought over in The Great Migration
It is possible your account or one or more or domains were not included in the data dumps we imported into the system, open a support ticket with "Missing Domains" in the subject line, include your missing domain(s), and if possible your old ZoneEdit userid and email address.
#2) You were a legacy ZoneEdit reseller
The legacy.zoneedit.com resellers channel was discontinued by the previous management in 2010. Please see this document on how we can possibly assist you in recovering your zone data from the now defunct legacy reseller channel.
#3) there could be a problem with your DNS zone within the control panel.
Check if there are any ERRORS at the top of the output.
If the output ends in OK, it is not a syntax problem within your zone.